Man And Van Bayswater Terms and Conditions

These terms and conditions set out the basis on which Man And Van Bayswater provides removal, transport, collection, and related moving services to customers in the UK. By making a booking, the customer agrees to these terms and confirms that they have read and understood them before the service begins. These terms are designed to create clear expectations around the booking process, pricing, cancellations, liability, prohibited goods, and compliance with waste regulations. They apply to all standard man and van services, unless a written agreement states otherwise.

In these terms, “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer, client, or person making the booking. A booking may be made on behalf of another person, but the person arranging the service remains responsible for payment and for ensuring that the information provided is accurate. We reserve the right to refuse or cancel any booking where the details supplied are incomplete, misleading, unsafe, or likely to place our team, vehicle, or third parties at risk.

These terms should be read together with any quotation, job confirmation, or service note issued before the moving date. If there is any inconsistency between these terms and a written quotation, the written quotation will normally take priority for the specific job in question. However, nothing in a quotation overrides statutory rights or any mandatory legal requirement that applies to our services in the UK.

All services are provided subject to availability and operational capacity. We aim to deliver a professional man and van service with reasonable care and skill, but the exact service offered will depend on the size of the load, access conditions, waiting time, and whether any extra handling is required. The customer must ensure that all items are ready to be moved at the agreed time and that suitable access is available for loading and unloading.

Booking Process

To secure a booking, you must provide accurate details about the collection and delivery addresses, the date and time required, the number and type of items, floor levels, parking restrictions, and any access limitations. We may ask for photographs or further information to assess the scope of work. A booking is only confirmed when we have accepted the job and, where requested, received any deposit or prepayment. Until confirmation is issued, availability remains subject to change.

The customer is responsible for ensuring that the booking details are correct. If the service requirements change after confirmation, such as a larger load, additional stops, dismantling, packing, or the need for more than one vehicle, we may revise the price or refuse to proceed if we cannot safely accommodate the changes. A booking time is an estimated arrival window unless expressly agreed otherwise. We will take reasonable steps to be punctual, but delays caused by traffic, weather, access issues, or events beyond our control do not amount to a breach of contract.

Payments

Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may require a deposit at the time of booking, especially for larger moves, weekend work, short-notice jobs, or services involving multiple staff members. Accepted payment methods will be advised during the booking process. Any bank charges, chargeback fees, or costs arising from failed or reversed payments may be recovered from the customer where permitted by law.

Quoted prices are based on the information provided at the time of booking. If the actual job differs materially from the original description, additional charges may apply for extra labour, waiting time, congestion, parking costs, stairs, distance, or additional journeys. Any change in price will be explained where reasonably practicable before work continues. Unless stated otherwise, all prices are exclusive of VAT, tolls, parking, storage, and special disposal charges. If a quotation is issued for a fixed scope of work, that quotation remains valid only for the stated period.

If payment is not made when due, we may charge interest and recover reasonable costs incurred in collecting the debt, to the extent allowed by law. We also reserve the right to retain goods only where lawful and to suspend further services until outstanding sums are paid. You must not withhold payment because of a dispute involving third-party property, access problems, or items that are outside the agreed scope unless the law entitles you to do so.

Cancellations and Changes

If you need to cancel or reschedule, you should give us as much notice as possible. Cancellation charges may apply depending on how much notice is given, whether staff and vehicle allocation have already been committed, and whether third-party costs have been incurred. For some short-notice bookings, the deposit may be non-refundable. Where we cancel a booking for operational reasons, we will either offer an alternative date or refund any sums paid for the unperformed part of the service, unless the cancellation is due to your breach of these terms or events outside our control.

You may request changes to the booking, but we are not obliged to accept them if they affect the schedule, safety, staffing, or vehicle requirements. If a postponement is agreed, the original booking may be treated as cancelled and rebooked under the terms then applicable. We are not responsible for losses arising from your cancellation, including missed completion dates, contractor charges, or relocation costs, unless such losses are directly caused by our negligence and are recoverable under the law.

Liability and Customer Responsibilities

We will perform the service with reasonable care and skill. However, our liability is limited to direct loss or damage caused by our negligence or breach of contract, and only to the extent permitted by law. We do not accept liability for indirect or consequential losses, including loss of profit, missed appointments, emotional distress, or business interruption, unless such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

It is your responsibility to ensure that items are suitable for transport, securely packed, and properly labelled where necessary. Fragile items, antiques, electronics, and high-value goods should be protected in advance, unless packing services have been specifically agreed. We are not liable for damage caused by defective packaging, pre-existing defects, unsuitable furniture construction, or items that are inherently unstable or improperly assembled. Please inform us before the job starts if any item requires special handling or has unusual characteristics.

If you ask us to move goods through tight access, narrow stairs, loft spaces, or other difficult conditions, you accept the increased risk associated with such work unless the risk arises from our negligence. You must obtain any permissions required from landlords, managing agents, local authorities, or neighbours if access or parking depends on prior authorisation. Any fines, penalties, clamping, towing, or enforcement action resulting from incorrect information or failure to secure permissions will be your responsibility, except where caused solely by our fault.

Goods, Prohibited Items, and Waste Regulations

We must comply with UK waste and transport laws, including duties relating to lawful disposal, transfer of waste, and documentation where required. You must not ask us to carry, dispose of, or transport hazardous, illegal, or restricted items unless we have expressly agreed in advance and are legally able to do so. Prohibited items may include asbestos, chemicals, gas cylinders, fireworks, solvents, biological waste, oil, infectious material, firearms, or any item that requires a specialist licence or disposal arrangement.

If the service includes removal of unwanted items, you must tell us in advance exactly what will be collected and whether any item may be considered waste. Once items are identified for disposal, they may become waste under applicable law, and we may need to follow specific handling, transfer, recycling, or deposit procedures. You confirm that any waste handed over to us is yours to dispose of or that you have the authority to arrange disposal on the owner’s behalf. We may refuse waste that is unsafe, contaminated, improperly described, or not legally acceptable.

You agree not to mix household waste, commercial waste, and hazardous materials in a way that prevents lawful disposal. If you fail to disclose that an item is waste, hazardous, or requires special handling, you will be responsible for any resulting costs, penalties, clean-up, or third-party claims. We may also pass on lawful disposal fees, landfill charges, or compliance costs where these are incurred due to the nature of the load or instructions given by you.

Property, Access, and Delays

We are entitled to rely on the information you provide about access, lifting restrictions, parking, and load size. If access is not as described, we may charge for additional time, labour, or return journeys, or we may stop work if continuing would be unsafe or impractical. You are responsible for protecting floors, walls, doors, and other surfaces if special protection is required and has not been included in the service. We will not be liable for minor cosmetic marks resulting from ordinary handling where reasonable care has been taken.

Where goods need to be dismantled or reassembled, we only do so if agreed in advance or if it is reasonably incidental to the move. We are not responsible for items that cannot be dismantled, reassembled, or connected due to manufacturer design, missing parts, or hidden defects. If we have to wait because a property is not ready, keys are unavailable, or another party has caused delay, waiting charges may apply. Extended delays may require the job to be rescheduled at your cost.

Claims, Complaints, and Insurance

Any claim for loss or damage should be reported as soon as reasonably possible and, in any event, within a reasonable period after the service ends. You should keep damaged items and packaging available for inspection and provide supporting evidence, such as photographs or receipts, if requested. Our insurance, where applicable, is subject to policy terms, exclusions, and excesses. Nothing in these terms guarantees that every item is insured for its full replacement value unless this has been expressly agreed in writing.

We may investigate any complaint or claim by inspecting the job details, vehicle records, and relevant communications. You agree to give us a fair opportunity to remedy any issue where a remedy is possible. If a problem can be corrected by repair, replacement, cleaning, or re-performance of the service, we may choose that option where lawful and reasonable. Any claim must be limited to the affected part of the service and cannot be used to avoid payment for completed work.

Force Majeure

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, road closures, traffic incidents, strikes, pandemics, acts of government, civil disorder, fire, flood, or mechanical breakdown not caused by neglect. If such an event occurs, we may suspend the service, amend the booking, or cancel it without liability other than refunding any unearned payments for work not performed, where appropriate and legally required.

Governing Law

These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

By proceeding with a booking, you acknowledge that you have the authority to accept these terms on behalf of yourself and, where relevant, any owner of goods or property affected by the service. These terms may be updated from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your confirmed booking will apply to that booking unless a later written agreement states otherwise. We recommend keeping a copy of the quotation and confirmation for your records.