Man and Van Bayswater Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Bayswater provides man and van, removals, furniture transport, and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before making a booking or allowing work to commence.

Definitions

In these Terms and Conditions, unless the context requires otherwise, the following expressions have the following meanings:

Client means the individual, business, or organisation requesting or receiving services from Man and Van Bayswater.

Services means any man and van, removals, delivery, collection, packing, loading, unloading, storage transfer, or associated services provided by Man and Van Bayswater.

Vehicle means any van or other vehicle used by Man and Van Bayswater to carry out the Services.

Goods means the items, belongings, furniture, equipment, or materials that are the subject of the Services.

Quote means the price estimate provided by Man and Van Bayswater based on information supplied by the Client.

Booking means a confirmed request for Services that has been accepted by Man and Van Bayswater.

Scope of Services

Man and Van Bayswater provides man and van and removal services, including the loading, transport, and unloading of Goods, within its service area and to other destinations as agreed. The exact scope of work will be set out in the Quote and confirmed at the time of Booking.

Unless explicitly stated in writing, Services do not include packing of Goods, disconnection or reconnection of appliances, dismantling or reassembling of furniture, or removal of fixtures and fittings. These services may sometimes be available by prior arrangement and may incur additional charges.

All Services are provided subject to these Terms and Conditions and any additional terms agreed in writing with the Client.

Booking Process

A Booking is only confirmed when Man and Van Bayswater has accepted the request for Services and the Client has agreed to these Terms and Conditions. Acceptance may be given verbally or in writing, including by message or other written confirmation.

When making a Booking, the Client must provide accurate and complete information, including but not limited to:

1. Collection and delivery addresses.

2. Details of property access, including floor levels, lift availability, parking restrictions, and any special access requirements.

3. A description and approximate quantity or volume of Goods to be moved.

4. Any particularly heavy, bulky, fragile, or valuable items.

5. Any items requiring special handling or equipment.

6. Desired dates and times for the Services.

The Quote and any estimated timeframes are based on the information provided at the time of Booking. If the information provided is incomplete, inaccurate, or changes, Man and Van Bayswater reserves the right to amend the Quote, adjust the schedule, or decline to continue with the Services.

The Client is responsible for ensuring that appropriate parking arrangements can be made at all relevant addresses. Any parking permits, pre-booked spaces, or permissions required must be arranged by the Client unless otherwise specifically agreed.

Quotes and Pricing

Quotes may be based on an hourly rate, a fixed fee, or a combination of both, as specified at the time of Booking. Unless explicitly stated as a fixed price, all Quotes are estimates only and may vary in the following circumstances:

1. Delays caused by access issues, waiting times, or circumstances beyond the control of Man and Van Bayswater.

2. Additional Goods not disclosed at the time of Booking.

3. Additional services requested by the Client on the day of the move.

4. Unexpected difficulties such as poor access, additional flights of stairs, long carry distances, or the need for extra staff or equipment.

Prices do not include congestion charges, tolls, parking fees, fines, or penalties. Any such charges incurred in the course of providing the Services due to circumstances outside the control of Man and Van Bayswater will be charged to the Client.

All prices are given in pounds sterling unless otherwise stated. Any applicable taxes or government-imposed charges will be applied in accordance with current law.

Payments and Charges

Payment terms will be confirmed at the time of Booking. Man and Van Bayswater may require a deposit to secure a Booking, with the balance due before or upon completion of the Services, depending on the nature of the job and method of payment.

The Client agrees to pay all charges in full and without set-off or deduction. If payment is not received when due, Man and Van Bayswater reserves the right to:

1. Withhold delivery of Goods until full payment is received.

2. Charge reasonable interest on overdue amounts.

3. Retain Goods as security until all sums owed have been paid, subject to applicable law.

In the case of hourly rate bookings, time is charged from the agreed start time, or from the time the Vehicle and staff arrive at the collection address if later than the scheduled time due to circumstances caused by the Client. Waiting time caused by the Client will be charged at the agreed hourly rate.

Any additional services or changes requested on the day of the move may incur extra charges, which are payable under the same terms as the original Booking.

Cancellations and Amendments

If the Client wishes to cancel or amend a Booking, they must notify Man and Van Bayswater as soon as possible. Cancellation and amendment terms will depend on the notice period provided:

1. Cancellations made with substantial notice before the scheduled start time may be accepted without charge, subject to specific terms given at the time of Booking.

2. Cancellations made with short notice may incur a cancellation fee, which may be a fixed amount or a percentage of the quoted price.

3. If the team arrives at the collection address and the Services cannot proceed for reasons within the Client's control, this may be treated as a cancellation and a full or substantial charge may apply.

Man and Van Bayswater will make reasonable efforts to accommodate changes to dates, times, or scope of work, but cannot guarantee availability. Changes that materially affect the duration, distance, or difficulty of the job may result in an adjusted Quote.

Man and Van Bayswater reserves the right to cancel or reschedule a Booking in the event of unforeseen circumstances, such as severe weather, vehicle breakdown, staff illness, safety concerns, or other events beyond its reasonable control. In such cases, the Client will be offered a new appointment or, if Services cannot be rescheduled, a refund of any deposit paid for the affected Booking. Man and Van Bayswater will not be liable for any indirect losses arising from such cancellation or rescheduling.

Client Responsibilities

The Client is responsible for:

1. Ensuring that Goods are properly packed, secured, and ready for transport, unless packing services have been explicitly agreed.

2. Removing or securing all personal and high value items such as jewellery, cash, documents, and electronic devices where appropriate.

3. Ensuring that fragile items are clearly labelled and adequately protected.

4. Providing safe and lawful access to all relevant premises.

5. Obtaining any necessary permissions for parking and access, including building management approvals where required.

6. Being present or ensuring that an authorised representative is present at both collection and delivery addresses to supervise and sign off the work.

If the Client fails to comply with these responsibilities, Man and Van Bayswater may decline to carry out some or all of the Services, or may proceed at the Client's risk, subject to the limitations of liability set out in these Terms and Conditions.

Limitations of Service

Man and Van Bayswater reserves the right to refuse to transport or handle certain items, including but not limited to:

1. Illegal or unlawfully possessed items.

2. Hazardous materials, flammable substances, explosives, or chemicals.

3. Live animals or plants, unless explicitly agreed.

4. Perishable goods that require special handling or temperature control.

5. Items of exceptional value such as art, antiques, precious metals, or high value electronic equipment, unless specifically declared and accepted in writing.

If any such items are included without prior disclosure, they are moved entirely at the Client's risk and may be removed or refused by Man and Van Bayswater.

Liability and Insurance

Man and Van Bayswater will take reasonable care in handling, loading, transporting, and unloading Goods. However, liability is subject to the limitations set out below.

Man and Van Bayswater is not liable for:

1. Loss or damage arising from faulty or inadequate packing carried out by the Client or a third party.

2. Loss or damage to Goods where the Client or their representative has not taken reasonable steps to protect fragile or valuable items.

3. Pre-existing damage, wear and tear, or inherent defects in Goods.

4. Loss or damage resulting from inaccurate information provided by the Client.

5. Indirect or consequential losses, including loss of profit, loss of opportunity, or loss of revenue.

6. Delays caused by traffic, weather, road closures, breakdowns, or other circumstances beyond its reasonable control.

Man and Van Bayswater's liability for loss or damage to Goods, where established, will be limited to a reasonable value taking into account the age, condition, and market value of the items, and may be subject to a cap per item or per job as communicated to the Client. The Client is encouraged to arrange additional insurance if they require cover beyond these limits.

The Client must notify Man and Van Bayswater of any apparent loss or damage as soon as reasonably possible and in any event within a reasonable period after completion of the Services. Failure to notify within a reasonable time may affect the ability to investigate and resolve the matter.

Parking, Fines, and Access Issues

The Client is responsible for providing accurate information about parking and access at all locations. Where legal parking cannot be arranged or is not available, the Client accepts responsibility for any parking charges or penalties incurred while the Services are being performed, provided that Man and Van Bayswater has acted reasonably.

If the Vehicle cannot be parked at a reasonable distance from the entrance, additional time or labour may be required, which may lead to increased charges. If access is unsafe or unlawful, Man and Van Bayswater may refuse to proceed until the issue is rectified.

Waste, Disposal, and Environmental Regulations

Man and Van Bayswater operates in accordance with applicable waste and environmental regulations. The company is not a general waste disposal service and will only remove waste or unwanted items where this has been explicitly agreed and is lawful.

The Client must not request or expect Man and Van Bayswater to:

1. Dispose of waste illegally or in unauthorised locations.

2. Remove items that are classed as hazardous, restricted, or regulated waste without prior agreement.

3. Transport waste in a manner that breaches environmental or transport regulations.

Where disposal services are agreed, the Client is responsible for accurately describing the items and confirming that they are suitable for lawful disposal. Any additional charges levied by authorised facilities or regulators due to the nature of the items may be passed on to the Client.

Man and Van Bayswater will not be liable for any penalties or issues arising from the Client's failure to disclose the nature of items designated for removal or disposal.

Health and Safety

Man and Van Bayswater takes health and safety seriously and expects Clients to do the same. The Client must ensure that properties are safe for work, including clear walkways, adequate lighting, and secure stairways or lifts.

Staff may refuse to move items that they reasonably consider to present a risk to their health and safety or to the safety of others. This includes excessively heavy items, unstable loads, or items requiring specialist equipment that has not been arranged.

Complaints and Dispute Resolution

If the Client is dissatisfied with any aspect of the Services, they should raise the issue as soon as possible so that Man and Van Bayswater can attempt to resolve it. In the first instance, complaints should normally be made directly to the staff on site or to the office using the usual communication channels.

Man and Van Bayswater will investigate reasonable complaints and aim to provide a response within a reasonable timeframe. The Client agrees to cooperate with any investigation by providing relevant information and evidence as requested.

Data Protection and Privacy

Man and Van Bayswater will collect and process personal information from Clients only as necessary to provide and manage the Services, handle bookings, process payments, and comply with legal obligations.

Personal data will be kept secure and will not be sold or shared with unrelated third parties except where required for the performance of the Services or by law. By making a Booking, the Client consents to the use of their personal data for these purposes.

Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any dispute relating to their existence, validity, or termination.

Changes to These Terms and Conditions

Man and Van Bayswater may update or amend these Terms and Conditions from time to time to reflect changes in law, best practice, or the nature of the Services offered. The version in force at the time of the Client's Booking will apply to that Booking.

Clients are encouraged to review the Terms and Conditions periodically to stay informed of any changes that may affect future bookings.

Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms and Conditions, together with any written confirmation of Booking and any agreed variations, constitute the entire agreement between Man and Van Bayswater and the Client in relation to the Services. They supersede any prior discussions, correspondence, or understandings between the parties relating to the same subject matter.